No crisis plan for this: PR pros recall how 9/11 shaped their lives and careers

Like anyone old enough to remember 2001, PR pros can recall 9/11 as if it was yesterday, including where they were and what they were doing when the worst terrorist attack in American history happened. 

While the attacks on New York and Washington, DC, happened 20 years ago, some of the lessons from that horrible time are instructive today amid the COVID-19 pandemic. 

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